Privacy policy

Privacy Policy – Zánoir  

Through our online store, personal and privacy-sensitive data is collected and processed. Zánoir values the protection of your personal data and handles it with care. We make sure that your information is secure and only used in accordance with the law.

We comply with all requirements set by privacy regulations (GDPR). This means that we:

• Clearly explain why we collect personal data, through this privacy statement;

• Only collect the data necessary to provide our services;

• Ask for your explicit consent when required;

• Take appropriate security measures to protect your information;

• Require the same level of care from our partners;

• Respect your right to access, modify, or delete your personal data upon request.

Zánoir is responsible for the processing of personal data as described in this Privacy Policy. If you have any questions or wish to know exactly what information we store about you, please contact us.

Order Processing

When you place an order with Zánoir, we use your personal information to ensure proper handling of your purchase.
We may share your data with our shipping partners to deliver your order, and with payment providers to process your payment.

We use the following data:

• Name and address details

• Phone number

• Email address

We store this information for two years after your order has been completed, unless a longer retention period is required by law (for example, for tax purposes).

Working with Third Parties

We work with carefully selected partners (such as shipping and payment service providers). These parties only receive the information necessary to carry out their services.
We have signed data processing agreements with all our partners to ensure your privacy is protected at all times.

Statistics & Profiling

To improve our webshop experience, we collect statistical data about how visitors use our website. This helps us make our content and offers more relevant to your interests.

If you prefer not to have your data used for such analysis, you can let us know — we will always respect your choice.

These data are stored for a maximum of one year.

Marketing & Communication

We’d love to keep you informed about news, promotions, and new products from Zánoir. We do this via:

• Email
  

You can unsubscribe at any time using the unsubscribe link in our emails or by replying “STOP” to our text messages.

By signing up, you agree to receive marketing communications from Zánoir. Consent is, of course, not a condition for purchase.

Advertisements

Our webshop may display advertisements through third-party advertising partners. These partners may track your browsing behavior to make ads more relevant to you.
Zánoir does not share personal data with advertisers without your consent.

Social Media & Analytics

Our website includes social media buttons (for example, Instagram and TikTok). These platforms may collect your personal data through their own systems.

We also use Google Analytics to better understand how visitors use our store. We have a data processing agreement with Google. Your IP address is not anonymized, and Google may use collected data only within the limits of our agreement.

Data Security

At Zánoir, your privacy is a priority. We take strong security measures to protect your personal data against loss, unauthorized access, or misuse. We continuously evaluate and update our security practices where necessary.

Your Rights

You have the right to:

• Receive clear information about what data we collect and how we use it;

• Access your personal data;

• Correct any inaccuracies;

• Request deletion of outdated information;

• Transfer your data to another organization;

• Withdraw consent or object to certain processing activities.

To protect your privacy, we may ask for proof of identity before fulfilling such requests.

Changes to This Policy

Zánoir reserves the right to modify this Privacy Policy at any time. We recommend checking this page regularly to stay informed.
If major changes are made, we will clearly communicate them on our website.

Complaints

If you are not satisfied with how we handle your personal data, please contact us first — we’re happy to help.
If you’re not satisfied with our response, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).